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Tata Strategic undertook a comprehensive diagnostic and benchmarking study to understand ‘as-is’ processes and industry best practices. Based on the above, Tata Strategic re-engineered processes and developed optimal solutions. Finance and accounts was proposed to be aligned along three functions – treasury, business planning and shared services. The latter was to be a central function consolidating all transactional activities and deriving economies of scale and standardisation. Business planning was to be attached to the unit to assist in driving business decisions. A quarterly target plan with respect to functions was drawn and submitted to the CFO after syndication.

The new organisational structure has been implemented and the client is expected to significantly improve process efficiencies along with a drastic reduction in manpower by over 35 per cent.