BPI
IT strategy for process efficiency PDF Print
A $1 billion power company with interests in generation, transmission and distribution wanted to conduct an as-is assessment of existing IT systems and identify areas for improvement. It also wanted to formulate an IT strategy based on its business strategies and develop an implementable solution for the next 2-3 years.
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Redesigning processes across the value chain PDF Print
A state-level dairy co-operative with 2,000 employees faced stiff competition from foreign companies. A large public sector development organisation promoting the interests of dairy co-operatives wanted TSMG to redesign operations of the co-operative to improve its competitiveness.
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Process improvement for faster warranty claims PDF Print
A large automotive manufacturer wanted to redesign processes to reduce cycle time for processing warranty claims generated by the dealers.
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Process improvement initiatives in logistics PDF Print
A large automotive major sought TSMG’s aid to identify logistics solutions for different industries and improve efficiencies of transporters. It also wanted to develop a strategy and revenue model for an Internet-based transportation solution.
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Business Process Improvement in customer services PDF Print
A leading pan-India telecom services provider wanted to redesign and standardise key customer processes aligned to its growth plans.
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Business process improvement in finance PDF Print

A large auto OEM with 4 manufacturing locations and numerous regional sales offices approached TSMG with several challenges: improve its quality of accounts and reconciliation; enhance manpower productivity; increase focus on activities that drive business rather than transaction-based activities; and initiate industry best practices across the organization.
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