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A large US based multi-national bank wanted to develop an India entry strategy to establish a successful footprint in the Indian market.

Tata Strategic assisted the client in analyzing the existing regulatory and economic scenario for the banking industry in India. Various entry options like JV, consortium, representative agents, setting up branches were evaluated. A business plan was developed and presented to the board.

The client has since set up branch offices in India following the recommendations made by Tata Strategic.

Tata Strategic was asked by a leading private life insurer to deploy its corporate strategy through Balanced Scorecard (BSC).

Tata Strategic developed a strategy map that identified key objectives for all businesses and support functions. The map established the link between strategic objectives under financial and non-financial (customer, internal process, and learning and growth). Metrics were identified for each objective, ensuring relevance, data availability, ease of implementation and comprehension. Various operational and functional scorecards were developed and finally merged into a balanced scorecard. To facilitate its smooth rollout, Tata Strategic ensured that the BSC process was institutionalized through process champions and leaders.

The balanced scorecards enabled the client to align performance and behaviour to organizational objectives and generate results consistent with the corporate strategy.

A large Indian private general insurance player wanted to develop a fast-track claims process to improve and enhance customer relationship

Tata Strategic studied the existing claims process and identified critical factors affecting claims exposure. Using this data and customized risk score, a predictive model was developed to estimate exposure from new claims. Further, a dynamic decision support system was developed using a claim-segmentation approach. The new claims process was institutionalized with quality checks based on Six Sigma approach to ensure process efficiency.

The client was able to improve the claims process efficiency which in turn led to improvement and enhancement in customer relationship.

A multilateral development bank in Africa sought Tata Strategic’s help in formulating an outsourcing strategy that would optimize its support processes and enable it to focus on its core business processes and expansion plans.

Tata Strategic analyzed the processes and the potential in outsourcing. This was followed by a benchmarking exercise with outsourcing processes in similar organizations globally. The approach helped in evaluating and recommending outsource-able services and their implementation approaches. A thorough cost benefit and risk analysis was also conducted and a delivery model for each identified opportunity was framed.

The recommendations have been accepted by the client’s top management and currently they are seeking support on implementation.

An international investment bank wanted to identify undervalued stocks in the Indian market.

The challenge was to identify stocks in the segment that are intrinsically good but are trading cheaply and identify underwriters whose deals perform badly on the market.

Tata Strategic developed an econometric model for the identification of under-valued stocks derived from historical data on key stock fundamental ratios collected on a daily basis. A definition of stock profitability was developed and various linear & non-linear models were evaluated for fitting the data. Model back testing for bull and bear phases was performed to assess the model accuracy. The process used various filters in stock selection based on returns, risk, liquidity and movement within the market.

A dynamic user application was developed to provide investment options and real-time sensitivity analysis of the same.

The client wanted to develop an optimal interest sharing model to increase profitability without affecting market share.

Tata Strategic conducted detailed analysis of the portfolio and developed profitability based negotiation algorithms. Best-in class pricing models were evaluated and optimal limits for price negotiations were developed.

Benefits included the creation of a dynamic user driven application model for all possible combinations during a negotiation process. It also provided possible ranges and extent of negotiations with customers.

The client, one of the leading providers of software solutions and support, specializing in the management of Chapter 7 bankruptcies in the United States wanted to develop a pricing framework for the client to determine payout rates to its customers.

Tata Strategic’s solutions included the development of customer segmentation and profiling based pricing framework for the client. For this, predictive models were developed for scenario and ‘what-if’ analysis. This was done by using logistic regression and multivariate analysis to identify drivers for pricing

The benefit was that the framework provided the client with a district level pricing for differentiated customer profile. Recommendations also helped the client to design portfolio structuring strategies on the basis of portfolio segmentation, thereby increasing the client’s profitability.

A newly launched diversified financial services company engaged Tata Strategic to establish and institutionalize an Enterprise Risk Management process.

Tata Strategic ascertained various types of risks – market, credit and operational risks and their impacts on diverse business lines. Metrics were identified to track and monitor the risks via dashboards. Triggers were defined and mitigation plans were developed keeping in mind the identified risks.

The client rolled out the process setting clear roles and responsibilities for risk management.