Ever increasing competition, escalating costs, smarter customers and shrinking margins make doing business today, far more challenging than it ever was before. Similar features, comparable technologies, and even uniform business processes have led to increased commoditization of products and services making differentiation, customer retention and revenue expansion more difficult. To address such pain points in customer retention and increase wallet-share in business-to-customer (B2C) sectors such as financial services, telecommunications, and retail, organizations are shifting from traditional product centric, mass marketing and operations strategies to a more customer-centric, customized approach. Advanced analytics provides these organizations a potent set of tools to unlock the power of information amassed everyday in areas of operations, logistics and customer service and use it in effective decision making.

TSMG specializes in application of analytics across every element of the value chain in multiple industry sectors. From planning for target product-market mix to operational risk management and customer retention, our dedicated analytics team extracts key insights from business data and converts them into powerful decision enablers. Analytics applications such as customer segmentation, supply chain analytics and predictive modelling for fraud identification are developed using the latest econometric and quantitative techniques. Furthermore these offerings are customized to the specific needs of the different industries we cater to, including Banking & Financial Services, Insurance, Telecom, Hospitality, Retail, Media and Manufacturing.

Notwithstanding the universal appeal and recognition of the importance of analytics, TSMG is sensitive to the needs of organizations, differentiated by markets and geographies. For developed markets such as the US and the UK, we provide organizations with state of the art solution techniques incorporating the latest research in econometrics and optimization methods. In emerging markets like India, we not only develop insights but also partner our clients to build resident capability in analytics to help them compete aggressively in the global market.

Over 15 years experience in management consulting, an accomplished team of world class management graduates, engineers, economists and statisticians recruited from the best schools in the region and overseas and use of the latest software platforms make TSMG’s analytics consulting practice uniquely positioned to give significant wins to its clients.